Orders are shipped via UPS ground service or USPS Mail Service in the continental 48 United States on Monday through Thursday (we do ship on Friday's). After your order has shipped you will be sent your tracking information. Light orders will ship via USPS Priority Mail or First Class Mail Service and will be scheduled to arrive quickly. Below are our standard shipping prices.
Shipping Rates0 - $34.99...$8.95
FREE Shipping at $35.00! - You can't use the $8.95 shipping to get over $35.00. For example, an order for $30.00 worth of products that calculates $8.95 shipping for a total of $38.95 is not considered a $35.00 plus order that qualifies for free shipping. The total of $35.00 needs to be for product only and shipping charges do not count towards the total.
We take great pride in packing your order to insure a safe transit without damage or leakage. UPS recognizes us for being in their top tier with the lowest damage claims per package that is possible. One of our keys to this accolade is using proper packaging. We bubble wrap liquids, bag & tape items to make sure you don't have to deal with damaged or leaking products. We use packing paper instead of messy peanuts. Our packaging team has been trained by top UPS packaging specialists and exercise over 11 years of personalized hands on experience when packing your order. We want your product to arrive safe!
FREE Shipping to all of Arizona on all orders of $150.00 or more.
Fast & Free shipping to Arizona cities include but are not limited to: Gilbert, Mesa, Scottsdale, Fountain Hills, Ahwatukee, Tempe, Queen Creek, Sun Lakes, Apache Junction, Phoenix, Paradise Valley, Glendale, Peoria, Sun City, Surprise, Sun City, Cave Creek, Carefree, Buckeye and Avondale.
We do not ship outside of the USA. If you are visiting the USA, have a forwarding company or a relative/friend inside the US you can use our shopping cart. Please provide your US shipping address when checking out. Some prohibited products that may not be shipped through the USPS.
APO & FPO
We do not ship to APO or FPO addresses.
We do not ship to Puerto Rico addresses.
Hawaii and Alaska
We welcome your orders. However, our standard shipping rates do not apply. After you have checked out of our shopping cart we will send you the additional shipping cost total which will be added to your order. We use UPS as our shipping service for these locations. All orders are limited to non-hazardous/flammable products.
30 days on defective products. Make sure to double check your order for the correct size on pads before submitting. All equipment sales are final and fall under the individual manufacturer's warranty. This includes polishers, buffers, Tornador, pad washers, ozone generators, extractors, water filter units, metering systems and chamois wringers. Contact us if you have received a defective product as you will need a defective returned goods authorization (RGA). 30 days for pads that you ordered incorrectly are subject to a 20% restock fee and the original shipping cost you paid is non-refundable. You are also responsible for all return shipping costs. The pads must be in perfect and sealed resale condition. Used pads are not returnable. After we receive the pads we will issue a store credit that can be used towards your new order of correct pads. All returns need an authorization. Any returns without an authorization will be refused.
If after you have placed your order you decide to cancel your order for any reason before it is shipped a 15% service fee for the entire cost of the order including the actual shipping cost will be charged to you. This covers our cost of processing and packing the order. The 15% fee will be deducted from the refund we send you.
If you cancel your order for any reason after it is shipped, refuse it from being delivered, provide an incorrect shipping address or do not make plans to receive your package after 3 delivery attempts and it comes back to us, you will be responsible for all actual shipping costs including return shipping costs and be charged a 20% restocking fee. The shipping costs and 20% restocking fee will be deducted from your refund we send you.